About
A community digital counter, run to service-desk standards.
Motheo Digital Cafe started to bring digital services to Drieziek — affordable, on the same corner, with every price on the wall.
The story
Why we opened
In Drieziek, getting a CV typed, a certificate scanned or a laptop looked at usually meant going far from home. Motheo Digital Cafe puts all of it on one counter, in the neighbourhood.
Eight services run here: internet and workstations, printing and copying, documents and typing, online applications, computer repairs, websites and design, business accounts, and training. Everything is priced on the wall, so nobody has to guess or haggle.
What we stand for
- Published prices. The same rate for everyone, printed where you can see it.
- A quote before we start. No opening a laptop and then talking money.
- Free help first. The troubleshooter exists so you can avoid paying us when you do not need to.
- Skills that stay here. Training so people can do this work themselves.
Who runs it
Naledi Motheo
IT Officer with hands-on experience across Microsoft 365, Entra ID, and incident management. The same service-desk standards that apply to enterprise systems are applied to every job at the counter.
Establish scope first
One user or forty? Service Health before settings. The answer changes whether this is a fix or an announcement.
Restore, then resolve
A workaround that gets someone into their meeting counts. Root cause can be found after the business is running again.
Behind the counter
What that means for your laptop
The same standards that apply to a corporate service desk are what get applied to a machine dropped off here.
Identity & directory
- Active Directory
- Entra ID
- Group Policy
- Conditional Access
- Joiner / mover / leaver
Microsoft 365
- Exchange Online
- SharePoint Online
- Teams administration
- Licensing
- Service Health
Service management
- Incident & request handling
- Priority matrix and SLA
- Escalation paths
- Dynamics 365
- Ticket documentation
Infrastructure & endpoint
- 3CX phone system
- Networking fundamentals
- Remote support (AnyDesk, RDP)
- Hardware diagnostics
- Multi-site rollout
Certification
Qualifications
- MS-900 Microsoft 365 Fundamentals
- Google IT Support Certificate
- CompTIA A+ — in progress
- AZ-900 — target 2026
- Higher Certificate in IT (NQF 5), Richfield
Studying continues alongside the shop. The plan after the Higher Certificate is a Diploma in IT, with Network+ and Security+ along the way.
Come through
Find us
Where
Drieziek
Orange Farm
Johannesburg
When
Mon–Fri 08:00–18:00
Saturday 09:00–15:00
Sunday closed
Got a job for us?
Printing, a repair, a website or a course. Tell us what you need.